Reporting Complaints & Concerns

Umpqua Community College wants to be a safe place for all students & employees. If you are experiencing an issue that isn’t contributing to your sense of safety and security, please let us know through one of the options provided below.

If this is an emergency

  • Call 911 for law enforcement, medical, or hazard assistance from any campus phone.
  • Call Umpqua Community College Safety & Security Office at 541-440-7777 (or x7777 from any campus phone)

Select your concern

Academic Grading

Art, Biology, Chemistry, History, Math, Physics, Speech, Writing, etc.

Assistant Vice President for Academic Services – Danielle Haskett; Del Blanchard Administration Building, 541-440-4670, This email address is being protected from spambots. You need JavaScript enabled to view it.


Automotive, Dental Assisting, Fire Science, Nursing, Welding, etc

Assistant Vice President for Academic Services – Danielle Haskett; Del Blanchard Administration Building, 541-440-4670, This email address is being protected from spambots. You need JavaScript enabled to view it.


For more information

Instructional Complaint Process

Student Complaint Documents & Forms

Academic Instruction

Assistant Vice President for Academic Services – Danielle Haskett; Del Blanchard Administration Building, 541-440-4670, This email address is being protected from spambots. You need JavaScript enabled to view it.


For more information

Instructional Complaint Process

 

Accessibility

Accessibility Services Coordinator - Les Rogers; Student Center, 541-440-7746, This email address is being protected from spambots. You need JavaScript enabled to view it.

 

COVID-19

A form has been created specifically for COVID-19 concerns. Students and employees may use this form to report any COVID-19 complaints or concerns to the College.

Crime & Security

Chief of Security - Brian Sanders; Warehouse, 541-440-7794, This email address is being protected from spambots. You need JavaScript enabled to view it.

For more information

Anonymous Reporting

Security

 

Domestic & Sexual Violence Services

Confidential Services

CARE Advocate and Peace at Home offer on and off campus support to survivors and victims of domestic violence, sexual assault, stalking and human trafficking. Support groups, a 24 hr crisis line, sexual assault response services, emergency services, and more.

To talk to a confidential advocate at any time, call the crisis line at (541) 673-7867. To contact the on-campus CARE Advocate directly, email her at This email address is being protected from spambots. You need JavaScript enabled to view it. or call (541) 440-7688.

Financial Aid

Grants, Loans, Work Study

Director of Financial Aid - Michelle Bergmann; Student Center, 541-440-4620, This email address is being protected from spambots. You need JavaScript enabled to view it.

For more information

Financial Aid - Customer Service Form


Scholarships

Scholarship Coordinator - Honey McNamara; Student Center, 541-440-7674, This email address is being protected from spambots. You need JavaScript enabled to view it.


Student Accounts - Payments

Accountant, Student Accounts - Linda Vellines; Student Center, 541-440-4630, This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Online Courses

Online Students: Please utilize this Urgent Resolution Request if you have been unable to reach your instructor after two attempts. (Instructors have 24-48 hours Monday-Friday to respond to emails.)

The UCCOnline office will attempt to help you resolve the issue if it is a minor technical issue or will elevate your request as necessary to reach a resolution. Our goal is to respond with the intended resolution within 24 hours Monday-Friday (excluding holidays).

Sexual Assault & Harassment (Title IX)

Involving Employees 

Director of Human Resources - Kelley Plueard; Library, 541-440-7690, This email address is being protected from spambots. You need JavaScript enabled to view it.


Involving Students - General Information

Dean of Student – Marjan Coester; Student Center Building, 541-440-7749, This email address is being protected from spambots. You need JavaScript enabled to view it.


For more information

Title IX - students/employees

 

Student Conduct & Mental Health

Student Conduct

Director for Student Engagement/Dean of Students – Marjan Coester; Student Center Building, 541-440-7749, This email address is being protected from spambots. You need JavaScript enabled to view it.

For more information

Student Conduct Incident Report


Student Mental Health

Life Coach - Hanna Culbertson; Student Center Building, 541-440-7896, This email address is being protected from spambots. You need JavaScript enabled to view it.

For more information

Student of Concern Form

 

If you still need help ...

The state of Oregon has established a complaint process through the Higher Education Coordinating Commission (HECC). If the student has exhausted all institutional resources available through their complaint process, then the student may contact the HECC to file a complaint.

Luis Juarez
Interim Community College Complaint Specialist
503-947-2430
This email address is being protected from spambots. You need JavaScript enabled to view it.

Higher Education Coordinating Commission
255 Capitol Street NE, Third Floor
Salem, OR 97310
503-378-5690
This email address is being protected from spambots. You need JavaScript enabled to view it.

Accreditation Information

Northwest Commission on Colleges and Universities
8060 165th Avenue NE
Redmond, WA 98052
425-558-4224
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.nwccu.org